IT Support Services

IT Support Services are targeted at enterprises that rely on external service providers for ongoing support of the various building blocks of the IT infrastructure – networking components, Servers, Desktops, Storage Devices etc. This service will ensure the smooth functioning of the IT infrastructure, irrespective of who has delivered and implemented the infrastructure.

Our services include assisting the clients in maintaining and managing their physical and software IT assets and also to assist in rapid deployment of hardware and software assets

The IT support Services suite offered by Intellect Systems includes:

  • Hardware Installation Services
  • Installation, Move and Change (IMAC)
  • Software and Solution Deployment Services
  • Facilities Management and IT Helpdesk Services
  • Authorized Warranty support Services
  • Enhanced support Services
  • Maintenance Contract based Services
  • Asset Management Services

Performance Management Services

IT Departments rely on the effective performance of one or more of the IT components – Hardware, OS, Database, Network & Application to ensure that their Enterprise and Customer facing applications are performing at the optimal levels. The Performance of all these components have to be regularly monitored and managed to ensure that end users of the Business applications – internal & external customers, are not impacted.

The Performance Management Services offered by Intellect Systems will deliver:

  • Integrated approach to Business process availability & performance
  • Map & correlate all components involved in the process
  • Identify and remove bottlenecks at individual component & process
  • Deploy and measure performance improvement
  • Directly translates into saved cost & ROI
  • Continuous monitoring for performance guarantee

The specific services that will be provided to customers are:

  • Performance Audit
  • Architecture Enhancement / Optimization
  • Application Tuning / Optimization
  • High-end Database tuning

Application Management Services

Better management of the Enterprise Applications can mean improved performance for the business and a direct impact on efficiency of operations. This also provides the enterprise with the ability to resolve failures and performance bottlenecks quickly.

Our Application Management Services allows companies the flexibility to outsource the operational management and support of the Application either through onsite or remote management, without compromising on the security and control of the IT environment.

Our services also provides you with proactive management of the Application through application specific monitoring tools and a customized support process that will ensures that your applications are available for all your critical business requirements.

The Application Management Services offered by Intellect Systems include

 Application Monitoring & Management

  • Proactive Monitoring, Management and optimization of application
  • Database administration, maintenance and fine tuning

Support Services

  • Setup of Service Desk to support users of the application
  • Configuration Management

Intellect Providing Annual Management Services & Contract services

  • Preventive Maintenance
  • Hardware Troubleshooting
  • System Tune-up